FedEx, UPS and USPS are our trusted shipping partners. Due to higher shipment volumes during peak seasons / holiday periods, minor delivery delays may occur. We process orders within a few business days and will send you real‑time updates via email as soon as your order ships.

Each country enforces its own customs regulations and import policies. For specific information, please contact your local customs office. Customers are responsible for any import duties, taxes, or customs clearance fees that may be imposed upon delivery. OutletJewelHut is not liable for delays caused by customs procedures.

🚨 Due to customs processing, shipments to South America and the Russian Federation may face longer transit times (potentially >1 month).

✅ All‑inclusive shipping — no hidden fees, no surprise surcharges. The price you see covers standard worldwide delivery. (Express upgrades are not offered at this time.)

Once your order is placed, you will receive a tracking number via email. You can also track your shipment by logging into your OutletJewelHut account (outletjewelhut.com) and navigating to “My Orders”.

📌 Please note: tracking information may take 1–2 business days to appear after shipment confirmation.

If the logistics status shows “signed for” but you haven’t received your package, here’s what might have happened:

• The carrier might have scanned it prematurely — status should update within 24h.
• If you live in an apartment / condo, the package could be left with a neighbor, front desk, or leasing office. Please check around.
• Still can’t locate it? Contact us immediately → [email protected]

If you have not received your shipment 60 days after the dispatch date, please reach out to our support team. OutletJewelHut will either resend a brand new item or issue a full refund — your choice.